How to Implement a Voice-Based Fleet Dispatch System
If your business manages vehicles or mobile teams, effective communication is critical. A voice-based fleet dispatch system lets dispatchers talk directly with drivers, send instant text updates, and track locations — all from a central console.
In this guide, we’ll show you how to implement a fleet dispatch system and how RadioPro makes it simple, scalable, and affordable.
- Find us in the Motorola Application Catalog
Step 1: Understand the Core Components of a Fleet Dispatch System
Every voice-based fleet dispatch setup requires:
- Radios (vehicle-mounted or portable)
- Dispatch Console Software to manage voice, text, and GPS
- Network Connection to link all users (LAN, WAN, VPN, or Internet)
- Gateways to connect radios to your IP network
- Mobile or PC Clients for remote access
Example with RadioPro
- RadioPro IP Gateway connects your control station radio directly to the IP network — no dedicated server required.
- RadioPro Dispatch (PC), Solo (PC), and Talk (iOS/Android) clients connect to the gateway from anywhere.
- Supports Motorola MOTOTRBO™ and Kenwood NEXEDGE™ systems
Step 2: Choose the Right Dispatch Software
Look for software that:
- Handles multiple channels or talk groups
- Supports GPS fleet tracking
- Offers text messaging
- Allows remote monitoring and radio control
- Works on both PC and mobile devices
Why RadioPro Dispatch fits
RadioPro Dispatch lets you:
- Talk to multiple channels at once
- Send fleet-wide or private messages
- Track vehicles on a map with geofencing
- Record all audio, text, and GPS activity for compliance
- Run on Windows® with an interface that feels like a Motorola console
Step 3: Connect Your Radio Network to IP
To bridge your radios and your dispatch software:
- Install a control station radio for each talk group
- Connect each radio to a RadioPro IP Gateway
- Assign each gateway a static IP address
- Connect gateways and clients over a LAN, VPN, or the Internet
Step 4: Deploy Clients to Dispatchers and Mobile Users
- Dispatchers use RadioPro Dispatch on Windows PCs with headsets, desk mics, or footswitches.
- Office staff can use RadioPro Solo for single-channel communications.
- Field workers can use RadioPro Talk on their iPhone®, iPad®, or Android™ devices — perfect for staying connected outside radio coverage areas.
Step 5: Configure for Efficiency and Safety
- Set up geofences to alert when a vehicle leaves or enters a location
- Enable history logging for audio and GPS events
- Configure telemetry triggers for alarms and IoT sensor events
- Integrate CCTV systems like Avigilon to respond to emergency radio calls
Step 6: Test and Train
Before going live:
- Test all voice, text, and GPS features
- Run sample emergency scenarios
- Train staff on using PTT (Push-To-Talk), message sending, and location tracking
Why RadioPro is the Ideal Fleet Dispatch Solution
- Server-free architecture reduces costs and single points of failure
- Works across PC, mobile, and radio devices
- Compatible with Motorola MOTOTRBO™ and Kenwood NEXEDGE™
- Scales from a single site to wide-area, multi-site networks
- Proven in transportation, logistics, construction, energy, and more
Ready to Get Started?
Download the free RadioPro Dispatch demo software and connect to our live demo gateways in Cincinnati, Ohio. See how easy it is to build a voice-based fleet dispatch system.
- Phone:
+1 (513) 595-5900
+1 (855) 284-8872 - Email:
info@ctiproducts.com
FAQ
Q: Can I use RadioPro with existing radios?
Yes. RadioPro works with Motorola MOTOTRBO™ and Kenwood NEXEDGE™ control station radios.
Q: Do I need a dedicated server?
No. Each RadioPro IP Gateway acts as its own server.
Q: Can I track vehicle locations?
Yes. RadioPro Dispatch supports GPS mapping, breadcrumb trails, and geofencing.
Q: Can I dispatch or talk from outside radio coverage?
Yes. RadioPro Talk for iOS and Android provides mobile PTT over cellular or Wi-Fi so team members can communicate when they’re beyond radio RF coverage.